3 Persona Types: Lightweight, Qualitative, and Statistical by NNGroup
5 things UX Researchers can do differently: a reflection after Uber’s layoffs by Elsa Ho
**Complex Application Design: A 5-Layer Framework by NNGroup
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Choosing Your Journey by MJ Blehart
A Customer Journey Map of the ProductPlan First Time User Experience by Jeremy Rawson
Describing Personas by Indi Young
Design’s Unsexy Middle Bits by Christina Wodtke
Designing emotional micro-interactions by Antony Ribot
Designing Services That Deliver by G. Lynn Shostack
Digital Transformation Is Not About Technology by Behnam Tabrizi , Ed Lam , Kirk Girard and Vernon Irvin
Escape Velocity: Finding Our Path in the Next Decade by Molly Stevens
Five Habits of Design Thinking by Christina Wodtke
Foundations to build on: Intercom’s principles for building product by Des Taylor
Generating Focused Ideas Through Practical Empathy by Indi Young
Good writing is good product design by Jordan Jackson
Hazard Mapping by Erika Hall
How to partner with UX researchers to positively impact product and business by Tatiana Vlahovic
How to Wield Empathy by Indi Young
If time travel were possible, what would I tell myself as a junior UX researcher? by Mark
Jobs to be done personas by Nikki Anderson